Privacy Policy
Last Updated: February 2025
At norivexalor, we know privacy matters. Whether you're exploring financial ratios for the first time or you've been managing business metrics for years, you deserve clarity about how we handle your information.
This policy explains what we collect, why we collect it, and what choices you have. We've written it in plain language because legal jargon helps nobody.
Information We Collect
We gather different types of information depending on how you interact with our platform. Some of it you give us directly. Some we collect automatically as you use our services.
Information You Provide
When you create an account or contact us, we ask for basic details:
- Your name and email address for account management
- Phone number if you choose to provide it for support
- Business information relevant to your financial education needs
- Payment details when you subscribe to premium features
- Any messages or questions you send through our contact forms
Automatically Collected Data
Like most websites, we collect technical information when you visit:
- IP address and general location (city level, not precise tracking)
- Browser type and device information
- Pages you visit and features you use
- Time spent on different sections of our platform
- Referring websites and search terms that brought you here
Quick Note: We don't sell your personal information to third parties. That's not our business model and never will be.
How We Use Your Information
Everything we collect serves a specific purpose. Here's what we actually do with your data:
- Deliver our educational services – We need your account information to provide access to courses, tutorials, and financial ratio calculators.
- Improve your experience – Usage data helps us understand which features work well and which need refinement.
- Communicate effectively – We'll send course updates, respond to your questions, and occasionally share relevant educational content.
- Process payments securely – Financial information goes straight to our payment processors. We never store full credit card details.
- Maintain platform security – Technical logs help us identify and prevent unauthorized access or suspicious activity.
- Comply with legal requirements – Australian law requires us to maintain certain records for tax and regulatory purposes.
We analyze aggregated, anonymized data to spot trends and improve our content. For example, if most users struggle with a particular concept, we'll create additional resources to help.
Your Rights Under Australian Privacy Law
The Australian Privacy Act 1988 gives you specific rights regarding your personal information. We take these obligations seriously.
| Your Right | What It Means |
|---|---|
| Access | Request a copy of all personal information we hold about you |
| Correction | Ask us to update or fix any inaccurate information |
| Deletion | Request removal of your data (subject to legal retention requirements) |
| Complaint | Lodge a complaint with us or the Office of the Australian Information Commissioner |
| Restriction | Limit how we use your information in certain circumstances |
To exercise any of these rights, send an email to info@norivexalor.com with your request. We'll respond within 30 days with either the information you requested or an explanation if we can't fulfill your request.
Data Sharing and Third Parties
We share your information only when necessary and only with trusted partners who help us operate our platform.
Service Providers We Work With
- Payment processors for handling subscriptions and transactions
- Email service providers for sending course notifications and updates
- Cloud hosting companies that store our platform data securely
- Analytics tools that help us understand platform usage patterns
- Customer support software to manage and respond to your inquiries
Each third party signs agreements requiring them to protect your data and use it only for specified purposes. They can't sell or share your information with others.
When Legal Requirements Apply
Sometimes Australian law requires us to disclose information. This happens rarely, but we'll share data when:
- Responding to valid court orders or subpoenas
- Investigating suspected fraud or illegal activity
- Protecting someone's safety in emergency situations
- Complying with tax or regulatory audits
International Transfers: Some of our service providers operate servers outside Australia. When your data moves internationally, we ensure adequate protection through standard contractual clauses and security measures.
Security Measures
We've built multiple layers of protection into our systems. Perfect security doesn't exist, but we take reasonable precautions to keep your information safe.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems
- Secure authentication protocols and password requirements
- Restricted employee access to personal information
What You Can Do
Security is a shared responsibility. Here are simple steps that make a real difference:
- Choose a strong, unique password for your norivexalor account
- Don't share your login credentials with others
- Log out when using shared or public computers
- Contact us immediately if you notice suspicious account activity
If we experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention
We keep your information only as long as needed. Different types of data have different retention periods.
Account Information
While your account remains active, we maintain your profile data, course progress, and learning history. This lets you pick up where you left off and track your development over time.
After Account Closure
When you close your account, we delete most personal information within 90 days. Some records stay longer for specific reasons:
- Financial records: 7 years (required by Australian tax law)
- Support correspondence: 3 years (helps us improve service quality)
- Anonymized usage data: Indefinitely (stripped of personal identifiers)
You can request immediate deletion of your data, though we may need to retain certain records to comply with legal obligations.
Cookies and Tracking
Our website uses cookies and similar technologies. They're small text files that help the site remember your preferences and understand how you use our platform.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like login and security
- Preference cookies: Remember your settings and choices
- Analytics cookies: Help us understand which features users find valuable
- Performance cookies: Monitor site speed and identify technical issues
You can manage cookie preferences through your browser settings. Blocking certain cookies might affect site functionality, but you'll still be able to access most features.
Children's Privacy
Our services target adults and business professionals. We don't knowingly collect information from anyone under 18 years old.
If you're a parent or guardian and believe your child has provided us with personal information, contact us at info@norivexalor.com. We'll delete the information promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect new practices, legal requirements, or platform changes. When we make significant updates, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review it periodically, especially before providing new personal information.
Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.
Questions or Concerns?
We're here to help if you have questions about this policy or how we handle your information.